Terms and Condition

A. Preamble

Please thoroughly review these terms and conditions. This terms and conditions apply for both local and foreign tours we organize. You (Client) have deemed to have agreed to our terms and conditions, once you register for any our tours.

B. Booking Accuracy/Legal Names:

1. All clients who register for any of our international/foreign tours are required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, arrival/departure airports, accommodations, and organized activities on your booking receipt.
2. Please notify us immediately if any omissions and/or corrections are needed regarding the booking details writhing 12 hours.
3. Client(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions.

C. Travel Documents:

1. Client(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination.
2. Client (s) assumes sole responsibility for, and hereby releases MHTA from any claims or responsibility for any and all damages incurred as a result of Client(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times.
3. MHTA recommends the Client(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements.

D. Payments and Pricing

1. MHTA accepts The Company accepts most major debit and credit cards as form of payment. Bank transfers, checks (cooperate organizations only), cash, Mobile Money are also acceptable.
2. Prices are quoted on the basis of per person, with two people sharing a room.
3. A $500 per person non-refundable deposit is required to confirm your place on any of our international tours. In the case of local tours, a 30% (of the total tour amount) per person non-refundable deposit is required to confirm your place on any of our local tours.
4. The balance is due 90 days prior to tour commencement and if not received by that date your booking will be automatically cancelled and deposit forfeited.
5. Full payment is immediately due for tour reservations made with 90 days of tour commencement.
6. A $100 per person rush fee may apply to payments made in the last fourteen days prior to international tour commencement. In the case of local tours GHC 100 Ghana cedis applies.
7. If the price of the tour increases by more than 10%, you will be offered a no cost, no penalty opportunity to cancel and receive a full refund of all monies paid
8. Tour prices are locked in place once full payment has been received

E. Cancellation Policy and Fees:

1. Regardless of the reason, cancellations result in costly charges from our vendors. If you choose to cancel, you will incur cancellation penalties which vary depending on the Tour.
2. All cancellation requests must be received in writing and the effective date of the cancellation will be the day your cancellation notice is received by mail or email. Tour cancellation charges are based on when the cancellation notification is received.
3. Cancellations received 60 days or more before departure will be charged the non-refundable deposits listed in No. D 3 under PAYMENT AND PRICING and also any Attraction Admission Fees, Safari Reservation Fee and Add-on Service Fees incurred.
4. Cancellations received 30 to 59 days before departure will be charged 45% of the entire Tour price in addition to the $ 500 non-refundable deposit also any Attraction Admission Fees, Safari Reservation Fee and Add-on Service Fees incurred.
5. Cancellations received 16 to 29 days before departure will be charged 60% of the entire Tour price in addition to $ 500 non-refundable deposit and also Attraction Admission Fees, Safari Reservation Fee and Add-on Service Fees incurred.
6. Cancellations received 15 days or less before departure – no refunds will be made. F. Changes and Liability
7. You can change the travel arrangements we have made for you at any time prior to full payment being made, subject to applicable cancellation and change fees, which vary depending on the travel products affected and their applicable policies and will in all events also include an administrative fee on our part of not less than $50.
8. If you anticipate the need to make changes between booking your tour and actually taking the tour, please discuss with us the likely feasibility and costs of any changes or cancellations.
9. Subsequent to full payment being made, changes of any type may or may not be possible, and may require the payment of a higher fee plus courier fees for documents to be returned to us and to suppliers then sent back to us and on to you.
10. We will make every effort to operate all Tours as advertised. We reserve the right to alter or cancel the Tour or make reasonable substitutions as deemed necessary in the exercise of our sole discretion.
11. Any savings resulting from these changes will be refunded to you, while added expenses will be covered by us.
12. In the event of cancellation, our liability, if any, shall be limited to and liquidated by a refund or credit to each guest.
13. If a Tour is canceled prior to the start date, we will provide you with a refund of your payment. If cancellation is due to a significant event that makes it infeasible to operate the Tour as planned (including, but not limited to, natural or man-made disasters or insufficient reservations), in which case we will provide you with a refund.
14. If we cancel a Tour that is in progress, you will receive a prorated refund based on the number of days not completed.
15. While not anticipated, prices on our website may be modified due to unexpected or significant events not forecast at the time of publication.

G. Airfare

1. General Conditions Governing Air Transport Airline tickets are highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee.
2. The Client(s) are responsible for any such fees. With regard to the purchase of air tickets, MHTA acts simply as an intermediary between you and the airline.
3. All tickets will be issued for economy class unless otherwise specified. All travel will be round-trip unless otherwise specified.

Seat assignments are subject to the airlines policies and may not be able to be made until you are at the airport on the day of departure.

4. Airline tickets booked through MHTA may not be eligible to earn frequent flyer miles. You agree to confirm all bookings with the airline prior to the stated date of departure (MHTA recommends confirming 72 hours prior). Direct flights may be “non-stop” or may involve one or more stop-overs (in the latter case this means the same flight by the airline, because the flight number remains the same).
5. The same applies to connecting flights that may be subject to crew changes. When you reserve a scheduled or charter flight involving a stop-over in a town, and the second flight takes off from a different airport to the airport of arrival, ensure that you have sufficient time for reaching the second airport.
6. The journey to the other airport is at your own expense. MHTA will not be able to reimburse you for these costs, nor will it be liable if you miss the second flight.
7. MHTA’s responsibilities in respect to air travel are limited by the relevant airline’s conditions of carriage. The airline fulfilling your contract for carriage may change from the airline mentioned by MHTA. MHTA is not able to specify the type of aircraft to be used by any airline.
8. If an airline cancels or delays a flight, you must work directly with the airline to ensure you arrive at your destination on or ahead of time.
9. MHTA will not provide any refund for Trips missed, in part or full.
10. Prohibited Practices: You agree that you will not deviate from your booking by making any unscheduled stopovers.
11. Tickets may not be purchased and used at fare(s) from an initial departure point on the ticket which is before your actual point of origin of travel, or to a more distant point(s) than your actual destination being traveled even when the purchase and use of such tickets would produce a lower fare.
12. This practice is known as “Hidden City Ticketing” or “Point Beyond Ticketing” and is prohibited. The purchase and use of round-trip tickets for the purpose of one-way travel only, known as “Throwaway Ticketing” is prohibited. The use two or more different tickets issued at round trip fares for the purpose of circumventing applicable rules (such as advance purchase/minimum stay requirements) commonly referred to as “Back-to-Back Ticketing” is prohibited.
13. Where a ticket is purchased and used in violation of these rules, the applicable air carrier has the right in their sole discretion to take all actions permitted by law, including but not limited to, the following:

1) Invalidate the ticket(s);
2) Cancel any remaining portion of your itinerary.
3) Confiscate any unused Flight Coupons.
4) Refuse to board you and to carry your baggage.
5) Assess you for the actual value of the Ticket which shall be the difference between the lowest fare applicable to your actual itinerary and the fare actually paid.
6) Delete miles in your frequent flyer account and/or terminate your participation in the frequent flyer program.
7) Take legal action against you.

14. Loss of air tickets: You agree to safeguard your tickets and bear any and all costs related to loss of theft. If you lose your air ticket or if your ticket is stolen, MHTA advises that you immediately report it to the police and to the airline.
15. Luggage: Each airline has its own policy regarding luggage. We recommend that you check with your airline ahead of time for any weight restrictions and additional charges relating to checked baggage.
16. You will be responsible for paying to the airline any additional charges for checked or overweight baggage, including, but not limited to, golf bags and oversized luggage. If you exceed the weight limit set by your airline, and excess weight is permitted, you must pay a supplement directly to the airline at the airport.
17. The airline is liable to you for the baggage you entrust to it only for the compensation contemplated in the international conventions and relevant statutes. In the event of damage, late forwarding, theft or loss of luggage, you should contact your airline and declare the damage, absence or loss of your personal effects before leaving the airport, and then submit a declaration, attaching the originals of the following documents: the travel ticket, the baggage check-in slip, and the declaration. MHTA strongly recommends that you obtain an insurance policy covering the value of your items.
18. Limitation of Liability for Air Transport: in addition to the limitations of liability set forth above, you agree that MHTA is not liable for any damages arising from or related to any airline timetable changes, delays, cancellations, missed connections, mechanical problems, inclement weather, seating reassignments, lost/delayed baggage, screening and security delays, refused boarding or failure to check-in properly.

H. Accommodation and Activities:

1. “Accommodations” are defined as lodgings in a dwelling or similar living quarters afforded to travelers including, but not limited to, hotels, condos, quarters in cruise ships, motels, time shares, camp grounds, and resorts.
2. Accommodation classification: The number of stars attributed to the hotels and other providers of accommodations quoted by MHTA correspond to a classification established as a point of reference in accordance with local standards in the host country. Please be advised that accommodations and the “star” designations may vary from country to country.
3. You would bear any additional costs, i.e. upgrades, etc. We reserve the right, for technical reasons, in cases of force majeure or actions by third parties, to replace the planned hotel with accommodation of the same category offering equivalent services. This would only be in exceptional circumstances and in such cases, we will inform you as soon as we are aware of this necessity.
4. Taking possession of and vacating your room: Policies regarding taking possession of and vacating rooms often vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the relevant policies and times. MHTA is not responsible for any charges and damages resulting from your failure to timely take possession or vacate your room.
5. Types of room: Room classifications and amenities may vary by hotel and/or country, so it is your responsibility to check with the hotel ahead of time to verify the specific amenities offered at the time of your stay. MHTA makes no guarantee that its descriptions and photographs are an exact representation of the particular rooms offered.
6. It may happen that certain activities referred to in the Trip description are no longer provided by our local provider for climatic reasons, in the event of force majeure, during a stay out of the tourist season, or when the minimum number of participants required for providing a given activity is not reached (examples: group sports, children’s clubs).
7. In the early or late season some activities may not be available, some of the facilities (restaurant, swimming pool, etc.) may be closed, or maintenance work may be in progress. As a rule, entertainment and sports activities may vary in frequency depending on how many people are staying at the time and on climatic conditions.
8. Particularly during the high season, it is possible that the number of parasols, loungers, sports equipment, etc., are insufficient for the demand. The opening hours of bars, restaurants, and clubs, etc., may be irregular and dependent on the management of the establishment in question. You agree that MHTA is not liable for activities unavailable due to any of the reasons listed above.
9. The sports activities offered for collective participation are often organized by outside providers. Any travel costs related to such activities are at the customer’s expense. Similarly, these activities may be withdrawn at the discretion of the organizer if there is insufficient demand. This will not give rise to any entitlement to compensation.

YOU ACKNOWLEDGE THAT THE USE OR ENJOYMENT OF AN ACTIVITY MAY BE HAZARDOUS AND INHERENTLY RISKY, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, MHTA SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY OR DEATH; LOST, STOLEN, DAMAGED OR DESTROYED PROPERTY; OR OTHER LIABILITY ARISING OUT OF OR IN CONNECTION WITH THE USE AND OPERATION OF THE ACTIVITY, AND ALL ACTIONS OR EVENTS OCCURRING PRIOR TO, DURING, AT OR AFTER, THE ACTIVITY.

10. Travelers with special needs or disabilities
    If you have special needs or a disability you must call the provider of your accommodations ahead of time and verify that special needs can be met. MHTA make no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. MHTA has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the supplier directly.

I. Travel Protection:

1. Travel insurance protection is Strongly Recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel protection to protect both you and your vacation.
2. We only recommend coverage through certain carriers. We cannot compare all the policies or companies currently in the marketplace. This responsibility rests solely with you the customer and we advise you to do your research and find coverage that best fits your individual needs.
3. MHTA is limited to advising you of the need for such coverage.
   By declining travel protection, you acknowledge and accept liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred. You also acknowledge and accept responsibility for arranging and paying for any treatment in case of a medical emergency while traveling. Please note that if you decline this type of coverage, you have waived your right to this important coverage and your confirmation will note “declined” next to the travel protection section of your confirmation.
4. If you have purchased travel protection, please remember to review your confirmation for accuracy and call us immediately if you believe you have travel protection, and your confirmation indicates declined. Failure to contact us will be considered waiver of travel protection.
   We urge you to read your policy when it arrives as it contains important information. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim.
5. All requests for service under the policy must be filed directly with the travel insurance provider, in accordance with the policy terms and conditions, which you the passenger are responsible for reviewing upon receipt of your travel protection policy. MHTA is not able to give advice with regard to possible cancellations and any associated claims processing. All queries regarding cancellation, penalties, coverage should be directed to your travel insurance provider. Please note that the travel insurance provider may not be allowed to discuss your claim with MHTA due to privacy laws (e.g. HIPAA). Accordingly, you acknowledge that MHTA cannot be involved in any aspect of your claim/request for service. Passenger(s) acknowledge and agree that MHTA has no control over the travel insurance provider or its coverage decisions, and as a result MHTA is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.
6. Agent/ Intermediary: MHTA is simply an intermediary between the Suppliers and the public. MHTA does not own or operate any of, hotels, shore excursions, transportation providers, cruise lines, vessels, airlines, travel protection companies, attractions, or other travel-related Suppliers who provide goods or services for the Passenger(s)’ trip. Passenger(s) acknowledge and agree that MHTA shall not be responsible for any loss, damage, delay, inconvenience or injury to Passenger(s) or group members as a result of a breach of contract, act or omission whether willful or negligent, criminal or otherwise of any person other than MHTA or its direct employees, including but not limited to these Suppliers, their employees, agents, servants, or representatives.
7. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that MHTA is not responsible for Supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control.
8. MHTA is not liable for any loss due to Passenger’s gambling and is not responsible for any purchases made while on the trip.
9. MHTA recommends that all Passengers be in good physical and mental health and have medical approval to travel. Any physical disabilities must be reported to MHTA at the time of reservation upon initial booking so MHTA can contact the Suppliers to investigate amenities and/or special accommodations offered.
10. Client is required to provide his or her own personal or individually prescribed devices such as wheelchairs, walkers, or similar devices. If more than minor assistance is needed, Suppliers may require that the Client be accompanied by a companion who is capable of, and responsible for, providing such assistance.
11. Suppliers often reserve the right to reject Passengers whose mental or physical condition may interfere with the itinerary.
12. Client (s) acknowledges and agree that MHTA shall be held harmless for any and all claims relating to Supplier rejection relating to mental or physical condition.
    While MHTA prides itself on selecting top quality Suppliers, no undertaking, guarantee or warranty is given or shall be implied as to the fitness or condition of the Supplier’s accommodations, transportation, or any food, drink, medicine, or provisions supplied.
13. Client(s) acknowledges and agree that MHTA shall not be responsible for refunding, either fully or partially, any amounts paid due to unsatisfactory services from any supplier. In no event shall MHTA be liable for any accident which occurs in hotels, in resorts, on airplanes/in airports, on buses/in bus stations, on trains/in train stations, on board a cruise ship, on tenders, on shore excursions, or during any mode of transportation encountered during the trip, resulting from equipment or any other cause. The Client admits a full understanding of the nature and character of the mode of transport and assumes all risks of travel, transportation and handling of passengers and baggage.

J. Limitation of Liability:

Without limitation, Passenger(s) assume the risk of, and agree that MHTA is not liable for any damages arising from or related to any act of God or public enemies, arrest, restraints of any government or rulers of people, piracy, war, revolution, extortion, terrorist activity, threatened or actual rebellion, political upheaval, civil unrest, riots, fire, lockouts, explosion, collision, weather conditions, dangers incident to the sea, mechanical or construction failures or difficulties, diseases, local laws, abnormal conditions or developments, closure of airports/seaports/hotels/train stations, carrier or supplier logistical problems, computer problems stranding, food or water poisoning, illness, grounding, perils of the sea, rivers, canals, locks or other waters, perils of navigation of any kind, theft, accident to or from machinery, boilers, or latent defects even though existing at commencement of the trip, desertion or revolt of crew, or lost/damaged/delayed luggage.
K. Modification of Terms and Conditions:

The Terms and Conditions may be amended or modified by MHTA at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with MHTA. Without this acceptance any order is subject to cancellation at any time.
The failure of MHTA to act with respect to a breach of these Terms and Conditions by you, or others, does not waive its right to act with respect to subsequent or similar breaches. MHT does not guarantee it will take action against all breaches of this these Terms and Conditions.

SEVERABILITY: If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.